Head of Commercial – Utilities

Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We're looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This is a pivotal role where precision, risk management, and strategic insight are key. You'll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.

Responsibilities

Identify and drive commercial value and margin improvement across critical utilities contracts; Provide expert guidance to Account Directors and Managers across the full contract lifecycle; Support bid activity and contract retention, ensuring robust commercial outcomes; Oversee key commercial processes including contract variations, notices, and compliance tracking; Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time; Maintain strong governance over contract documentation and data integrity; Support mobilisation and re-mobilisation of complex, high-risk environments; Lead commercial input into contract reviews, performance improvement, and re-pricing strategies; Work closely with operational teams to resolve disputes and manage claims effectively; Deliver clear and structured reporting on commercial risks and opportunities to senior leadership; Develop and implement strategies to mitigate risk and maximise value in a regulated environment; Build strong relationships with clients operating in critical infrastructure environments; Provide commercial training and support to operational and finance teams; Contribute to cross-functional initiatives and strategic improvement projects

Requirements

Proven commercial leadership within the FM sector, ideally in utilities or critical environments; Demonstrable track record of protecting margin and improving profitability in complex contracts; Strong understanding of contract models, commercial structures, and risk allocation; In-depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation; Experience managing claims, disputes, and contractual negotiations; Detail-focused and commercially astute; Structured and analytical approach; Ability to manage risk while identifying opportunities for improvement; Calm and composed under pressure; Confident navigating challenging situations; Sound decision-making in fast-moving or critical scenarios; Communicates with clarity and authority; Strong organisational, reporting, and negotiation skills

Benefits

Bonus Scheme; Pension; Life Assurance; Private Healthcare; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP; Financial wellbeing assistance; Flexible lifestyle benefits platform Choices; High street discounts via MiDeals; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Training and development opportunities