Head of Company Operations

Tutor is hiring a Head of Company Operations to lead cross-functional operations at the leading robotics research and deployment company. The scope spans every domain of the company's work, from research and engineering to manufacturing, solutions, sales, and finance, through a period of rapid commercial growth as Cassie and Sonny move into new workflows, sites, and markets. The role owns how the company operates: one clear plan the whole company works toward, and the execution and change it takes to get there. The role reports to the CEO, sits on the leadership team, and owns the operating plan taken to the board.

Responsibilities

Own the plan: continuously pull together what the founders, functional leaders, and teams are working on into one coherent plan, with company and team OKRs that leaders agree to and execute against; Make sure it happens: own execution against the plan across every function and catch slips early enough to recover; Fix what's stuck: take the highest-stakes cross-functional problems, drive them to resolution, and hand each back to the owning team with a fix; Make the calls between functions: own operating tradeoffs across functions, from sequencing to resourcing within the plan; Lead big changes: make the case and lead changes such as entering a new market, standing up a new site, integrating an acquisition, or reshaping how teams work; Run the operating rhythm: own the planning cycle and annual operating plan with Finance, and the business reviews and scorecard the leadership team works from; Build the data and tools: over time, build one trusted source for company metrics and the tooling that runs the operating rhythm, working with internal tooling engineers

Requirements

Owned the operating rhythm and its outcomes at a scaling company: quarterly planning, business reviews, scorecards, and the annual plan alongside Finance; Held a director- or VP-level operating role at a company scaling past ~150 people; Understands how revenue and finance work: pipeline and forecast, bookings and revenue, budgets and actuals, unit economics, and how a sales forecast becomes a build plan and a hiring plan; Has taken scattered, shifting direction and turned it into goals a leadership team signed up for and hit; Has led peers and their teams through hard cross-functional work and earned their trust; Has led a major company change end to end, such as a launch, an integration, or a reorg, and handled the people side well; Can follow a technical problem well enough to unblock it and know who should make the call, without being an engineer; Is fluent with data: defines good metrics, reads SQL and dashboards, and notices when numbers disagree; Has a bias to action and high intensity, and leads from where the work happens, from the factory floor to a customer site; Makes operating calls with confidence, owns the results, and knows which questions belong with the CEO

Nice to have

Experience at a company that builds physical products: hardware, robotics, manufacturing, or field operations; Experience building something from scratch, as a founder or as the first person in a function; Experience building analytics, business operations, or internal tooling

Benefits

Fully employer-covered health insurance; Managed 401(k); Unlimited PTO and all federal holidays off for full-time salaried employees; 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees; Regular in-office meals; Team social events throughout the year