Head of CPG Foodservice Channel

We're hiring a Head of Foodservice to lead how Confido serves the channel. Foodservice brands often struggle to see who's buying their products and connect that activity to what they're owed and what they spend. You'll help turn that visibility into automated order-to-cash, better trade planning, and recovered revenue – setting priorities with Product and Engineering, guiding our customer implementations, and shaping how Confido shows up in the foodservice market.

Responsibilities

Shape the foodservice roadmap with Product and Engineering, and set business priorities, validate designs, and ensure we're solving the most important foodservice challenges; Turn foodservice processes into clear product requirements across integrations, pricing, billback validation, contracts and bids, GPO programs, accruals, and forecasting; Synthesize customer feedback and market intelligence into actionable product insights; Lead discovery and design sessions with foodservice brands, from AR and deductions teams to trade, sales, and operations leaders; Guide customers through foodservice implementation on Confido, and train brands on how to manage their foodservice business in the platform, from validating billbacks to planning spend; Act as the go-to foodservice expert and partner with Customer Success to shape QBR messaging and address escalations related to complex foodservice problems; Be Confido's voice in foodservice with customers, prospects, partners and at industry events; Collaborate with sales and marketing teams on discovery calls, deal support, content, and webinars; Track shifts in how brands, distributors, and GPOs price, plan and operate, and turn them into insights for the broader team

Requirements

7+ years of hands-on foodservice experience at a CPG manufacturer, broker, distributor or GPO, in trade, revenue management, sales operations, deductions or finance; Deep knowledge of foodservice pricing and contracts across distributors, operators and GPOs; Working knowledge of GPOs and foodservice management companies such as Compass/Foodbuy, Sodexo, Aramark/Avendra, Premier and HPSI; Strong cross-functional communicator, equally comfortable with a customer's finance lead, distributor partner, or product manager; Strategic thinker who can see where the foodservice channel is headed and how technology should change the way brands manage it; Ability to translate business processes into product requirements and work closely with engineers; Willingness to work at our NYC Headquarters 5 days a week

Nice to have

Functional expertise in a specific foodservice segment: Restaurants, K-12, College & University, Healthcare, Workplace Dining, Lodging, Travel & Recreation, Military & Government, etc.; Experience with foodservice TPM, contract management or deduction software; Familiarity with foodservice data sources such as distributor depletion reports, Meal Ticket, and CREST

Benefits

Equity; Fully paid health coverage through Aetna (100% of employee premiums); Top-tier dental and vision coverage through Guardian; Carrot Fertility Pro; 12 weeks of paid parental leave; Unlimited PTO plus regular 4-day holiday weekends; 401(k) through Vestwell; Paid relocation support; Fully equipped workspace from day one with a $200 stipend; Team perks including catered Friday lunches, team dinners, and unlimited coffee + snacks