Head of Customer Education

This is a once-in-a-lifetime opportunity! We’re hiring a Head of Customer Education to define and scale how healthcare organizations and providers around the world learn, adopt, and succeed with an AI Care Partner. Reporting to the Head of Customer Success this role sits at the intersection of customer experience, healthcare workflows, enablement, and commercial outcomes. You will work across Customer Success, Support, Product, Sales, and Clinical teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Heidi at scale. This role spans a wide range of healthcare environments and specialties, including hospitals, emergency departments, veterinary, home health, allied health, physiotherapy, mental health, dental, specialist care, and more. To start, this is a hands-on player-coach role. You won’t just define the education strategy — you’ll help build the operating model, create scalable learning experiences, support strategic enterprise implementations, and develop a global training capability that grows with the business.

Responsibilities

Define customer learning and adoption strategies; Build scalable education programs; Develop enterprise training programs; Drive commercial customer outcomes; Build and mobilize the global training network; Own education operations and measurement; Be a builder: get into the detail, test and iterate quickly, and turn ideas into practical systems and learning experiences

Requirements

Experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment; Strong understanding of customer adoption, change management, and operational enablement; Experience building scalable eLearning and customer education programs; Commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long-term value; Practical and hands-on: able to move between strategy and execution without losing momentum; Strong communicator who can bring clarity across technical, operational, and clinical stakeholders

Nice to have

Experience managing trainers, facilitators, or distributed enablement programs is highly valued; Healthcare experience strongly preferred

Benefits

$1,000 annual learning and development budget; $150/month health and wellness allowance; $500 home office budget; 26 weeks paid primary parental leave; 18 weeks paid secondary parental leave; Fertility support up to $10,000; Four weeks of work from anywhere per year; Serious equity