Head of Deployment and Support - LIMS

Why are we here?

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

All the business scopes, one of them being LATAM, are supported from the information security perspective in dual model: core services delivered from a central team and peripheral or local services under the local responsibility of the RISO (Regional Information Security Officer / and team). There is an agreed split of responsibility between the regional and group team and dotted line management ensures full alignment.

In a nutshell

As a Head of Deployment and Support , you will be defining and delivering support & deployment, ensuring the roll out of the solution , service availability according to agreed SLAs and; creating & chairing an effective change management process .

Where will you be based and what business will you support?

Based in Dublin , Ireland ; you will join a globally distributed team in the Clinical LIMS Europe Program , that provides our central Laboratory Information Management System throughout Europe.

Responsibilities

Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation); Managing a team of support & deployment engineers, cloud and infrastructure engineers; Regular notification to senior leadership of current status and business impact during major incident situations.; Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy; Have insight into application related IT infrastructure patterns in multiple European Countries; Develop and maintain relationships with internal and external partners to maximize value; Deliver and maintain observability across all applications; Create and manage an effective change management process; Develop and motivate team members; Have insight and set targets for quality management

Requirements

Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field.; 5 or more years of experience in service management and/or roll outs.; Leadership experience.; Proficiency with applicable service management tools, project management tools and technology.; Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA.; Knowledge of agile frameworks.; Knowledge of Clinical Diagnostics and/or Laboratory processes.; Knowledge of ITIL V3 or V4 foundation.; Hands-on Service reporting experience.; Escalations handling experience.; Change Management experience.; Knowledge of Azure DevOps Sevices.; IT cloud infrastructure, on premise, and Azure/AWS experience. .; A strong communicator in English (written/oral).; A fast learner.; Self-motivated with a can-do attitude.; Proficient with applicable project management tools and technology.

Benefits

Stable employment - a company that is a leader in its field.; Package of necessary tools for work - phone, laptop.; Opportunities for development.; Work in an international company.; Work in hybrid mode - 3 days of work from the office each week .