Head of Implementation

Heidi's enterprise pipeline has scaled faster than the operating infrastructure behind it. Across every region, independently, the same gap keeps surfacing: a dedicated technical leader who owns the post-sales delivery of a signed contract through to a live, stable deployment. Not a project coordinator. Not an extended CSM. Someone who can sit with a hospital's IT team, sort out their identity environment, get the integration running correctly, and own that outcome. You will build the team, methodology, governance, metrics and cross-functional interfaces required to make implementation a competitive advantage. This role reports into the Head of Program Management, sitting within the Programs function alongside Integrations and Enterprise.

Responsibilities

Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS; Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions; Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level; Build and lead the team: Implementation managers and engineering capacity across regions; Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers; Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration; Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments; Recruit, develop and performance-manage a high-agency implementation team across regions

Requirements

Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms; You've run multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, and done it more than once; You've managed implementation leaders and technical implementation resources, not just delivered projects yourself; Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes; Executive credibility with CIOs, CMIOs and health system operational leaders; Judgment on the scope boundary: you know when a customer problem is a deployment problem, a configuration problem, or a product problem - and the spine to call it; Comfort building process while simultaneously delivering

Benefits

$1,000 annual learning and development budget; $150/month health and wellness allowance; $500 home office budget; 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave; fertility support up to $10,000; four weeks of work from anywhere per year; serious equity