Head of Legal Operations

As Head of Legal Operations, you will lead Legal Operations at Braze, reporting to the SVP, Legal, Privacy & Ops and working as a strategic partner to the General Counsel and legal leadership. You will own the strategy, roadmap, technology architecture and data behind how the global legal department works, and how AI and automation are applied to legal work. This is a builder's role, and you will also build and lead a small team, starting with a Legal Operations Analyst you will recruit, manage and develop. The role works with legal and business teams across Braze's offices globally.

Responsibilities

Own the Legal Operations strategy, multi-year roadmap and OKRs, and report progress and impact to legal and executive leadership; Build the department's view of time and money spend by functional area, matter type and business partner, and turn spend, workload and contract data into recommendations; Recruit and manage a Legal Operations Analyst and set the operating model; Own the architecture of the legal technology stack, including building, buying, integrating and retiring decisions; Own the integration layer between contract management, CRM, screening, e-signature and finance systems, and drive workflow automation; Turn the contract population into structured, queryable data and build the reporting layer; Own legal technology vendor selection, commercial negotiation, renewals, spend and performance management; Define and execute the department's AI roadmap for legal, including governance, output quality evaluation and change management; Own legal intake as a product, including triage, routing, service commitments and performance reporting; Run operational compliance processes including third-party due diligence, sanctions and export control screening, and data retention and records management; Act as Legal's operational counterpart to IT, Business Systems, Finance and Procurement

Requirements

Substantial legal operations leadership experience at a scaling technology company, including ownership of a legal operations function or of a major program within one; Demonstrated people leadership: hiring, managing and developing team members, and building an operating model that delegates effectively; Deep, hands-on technical expertise across legal and go-to-market systems, ideally Salesforce, Jira, Ironclad and OneTrust, or close equivalents, including workflow design, automation and integration architecture; Track record of legal technology vendor selection and commercial negotiation, with accountability for budget, renewals and vendor performance; Proven ability to define a roadmap and deliver change across a global, cross-functional organization, including system migrations and implementations; Experience defining, instrumenting and reporting operational metrics and service commitments for a legal or comparable function; Strong analytical skills, with hands-on experience building dashboards and reporting in BI tools (e.g., Tableau, Looker or Salesforce reporting); Excellent communication and stakeholder management skills, with credibility at General Counsel level and with engineering and IT counterparts alike; Strong judgment on data integrity, confidentiality and the handling of sensitive information; A working understanding of commercial contracting is essential (a law degree is not required)

Nice to have

Experience in the SaaS industry, including familiarity with SaaS commercial contracts; Understanding of data protection and privacy concepts; Experience deploying AI in a legal function in production, beyond pilots, including governance and adoption; Experience owning a legal service desk or ticketing-based intake function at scale; Experience operating across multiple jurisdictions and languages, including multi-language legal document workflows; Experience growing a legal operations team from one person to several

Benefits

Competitive compensation that may include equity; Restricted stock (RSU) grants as part of Total Rewards; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Medical, dental, vision, life, and disability benefit plans; Family services including fertility benefits and equal paid parental leave; Professional development with formal career pathing, learning platforms, and a yearly learning stipend; Curated in-office employee experience; Annual company-wide Volunteer Week and donation matching; Employee Resource Groups