Head of VIP - Asia

Payward's VIP team supports the firm's highest-value private clients, providing white-glove relationship management, personalized trading enablement, and high-impact benefits. The Head of VIP, Asia will lead and grow Payward VIP presence across the region as a player-coach, building and leading a small, high-performing team while personally owning strategic client relationships, originating new business, and shaping the regional growth playbook.

Responsibilities

Lead, coach, and develop VIP relationship managers in Asia; establish clear standards for client coverage, pipeline management, service quality, and commercial performance; Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting; Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance; Build a repeatable pipeline of qualified high-value clients through direct outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders; Represent the voice of Asia's VIP client base internally; Own and grow Kraken's most strategically important private client relationships across Asia; Serve as the senior relationship owner for Kraken's largest and most strategically important private clients across Asia; Bring Kraken's VIP and private-client offering to market locally; Build trusted, durable relationships within Kraken's licensing, compliance, and risk framework; Develop Kraken's presence in Asia's VIP trading and investor communities; Design and lead regional programming, including VIP dinners, trader meetups, conference-adjacent events, and partner activations; Build and manage introducer and referral partnerships; Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations to launch regional growth initiatives

Requirements

7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets; Demonstrated people leadership experience, with the ability to lead a small team while remaining hands-on with strategic clients and revenue opportunities; A strong personal network among Asia's crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities; A proven record of personally originating and converting new business; Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products; Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth; Native or near-native Mandarin and fluent English; Comfort operating across multiple regulated Asian jurisdictions, with sound judgment on when to engage Compliance and Risk partners early; Willingness to travel up to 30% across the region

Nice to have

Experience across Greater China, Hong Kong, Taiwan, or Singapore