Head of Workplace

The Head of Workplace owns the strategy, standards, and long-term vision for Abridge's physical workplaces across San Francisco, New York, Pittsburgh, and Chicago. This leader ensures our offices support company growth, deliver an exceptional employee experience, and reflect thoughtful investment in design, infrastructure, and operations. This role leads the Facilities and Workplace Experience functions, currently comprising one Facilities Manager, two Office Managers, and two Workplace Experience Coordinators.

Responsibilities

Own portfolio strategy, including capacity planning, site selection, lease negotiations, renewals, and long-term capital needs; Apply deep facilities expertise to evaluate technical recommendations, infrastructure needs, and long-term implications of real estate and investment decisions; Partner with the Facilities Manager on building conditions, infrastructure priorities, and maintenance planning; Develop investment recommendations that balance employee experience, cost, flexibility, and operational reliability; Set the vision and design standards for new offices, renovations, and major investments; Lead project delivery in partnership with Facilities, IT, Security, Finance, Legal, and external specialists; Ensure permitting, safety, accessibility, and operational requirements are incorporated into project planning; Manage scope, budgets, schedules, and material changes through documented approvals; Lead and develop the Facilities and Workplace Experience functions; Empower the Facilities Manager and Workplace Experience team to lead their respective operations; Own operating and capital budgets, vendor accountability, and service standards; Ensure clear ownership of workplace safety, emergency preparedness, and business continuity; Build trusted relationships with executive leadership and cross-functional partners; Serve as the primary point of contact for the Workplace team on complex or sensitive stakeholder situations; Align stakeholders early on space strategy, workplace investments, and major initiatives; Establish an agreed framework with executive leadership for approving design, scope, and budget; Represent Workplaces as a strategic business function that enables company growth

Requirements

Experience leading a multi-office workplace portfolio through growth or significant change; A strong, hands-on background in facilities, building systems, construction, and vendor management, complemented by experience in commercial real estate transactions and financial planning; A record of delivering workplace projects with disciplined management of scope, budget, schedule, and operational readiness; Strong design judgment that balances aesthetics, functionality, accessibility, maintenance, and cost; Experience developing teams and managers who operate with clear accountability and meaningful autonomy; Credibility with senior leaders and the ability to communicate clear recommendations, navigate disagreement, and secure decisions under ambiguity; In-office presence 5 days a week in San Francisco

Benefits

14 paid holidays; Flexible PTO for salaried employees; Accrued time off for hourly employees; Medical, Dental, and Vision coverage for full-time employees and their families; HSA contribution for High Deductible Health Plan participants; Paid parental leave for full-time employees; Family forming benefits; 401(k) matching; Personal device allowance; Pre-tax benefits (FSA and Commuter Benefits); Lifestyle wallet; Mental health support (therapy and coaching); Paid sabbatical leave after 5 years of employment; Competitive compensation and equity grants for full-time employees