Head of Workplace Strategy and Services

As our Head of Workplace Strategy and Services you will be responsible for the delivery of large-scale operations and portfolio-wide programs ensuring and facilitating the successful delivery of a consistent service program in an extremely fast paced environment with a high degree of ambiguity. You will ensure seamless delivery of workplace strategy, headcount planning, user experience, lab management, and company-wide events. This role reports to our Director of Global Workplace & eMobility.

Responsibilities

Occupancy Planning: Architect and execute a multi-year global workplace strategy that serves as a physical manifestation of Waymo’s safety-first and innovation-led mission, directly supporting engineering teams (hardware & software). Establish global Service Level Agreements (SLAs) and KPIs that utilize workplace analytics to predict trends, optimize specialized space utilization (labs, depots, and offices), and justify infrastructure investments to executive leadership; Organizational Scaling: Lead, scale, and inspire a global multidisciplinary organization. Foster a high-performance culture by mentoring senior leads and building a talent pipeline capable of navigating the complexities of growing offices, proving grounds, and lab infrastructure; Change Management & Cultural Stewardship: Act as a primary steward of Waymo’s culture, leveraging the workplace as a strategic tool to drive employee retention, talent acquisition, Employee Resource programs and cross-functional agility; Portfolio-Wide Financial Oversight: Direct a multi-million dollar OPEX/CAPEX budget with a focus on Total Cost of Ownership (TCO) and rigorous ROI analysis, ensuring workplace investments yield measurable gains in engineering velocity and operational uptime; Future-Proofing & Tech Integration: Pioneer the adoption of emerging workplace technologies and sustainable practices (ir Building Automation, Call Center Strategies), ensuring Waymo’s physical environments are as advanced and efficient as the autonomous technology we deploy.

Requirements

BA/BS degree in related field such as Facilities Management, Business Management, or Engineering; 10+ Years of Account Management or Outsourcing Management experience; Excellent verbal and written communication skills, ability to present in a formal setting, and ability to adapt communication to articulate program goals to a wide audience in a simple, straightforward way; Understand technological advances, change management, organizational leadership and compliance requirements, and each supports/drives workplace strategies; This role requires travel approximately 35% of the time. Specifically, the employee will be expected to travel between Bay Area and Washington DC locations as part of their job responsibilities.

Nice to have

Certification or Industry Designation in Project, Engineering or Facilities Services; Experience in mixed use environments - office, industrial, labs or manufacturing; Demonstrable PM skills; able to advance projects with undefined scope, influence and align stakeholders

Benefits

Top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs; Competitive compensation, bonus opportunities, equity, employees provident fund, and other perks and employee discounts; Flexibility to work from another location for four weeks per year; On-site or hybrid work model and remote working opportunities; Paid time off, bereavement, sick, and parental leave; Discretionary annual bonus program, equity incentive plan, and generous Company benefits program