Hospitality EPOS Tech Implementer / Trainer

nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our Brand-New Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.

Responsibilities

Conduct thorough preparation checks prior to attending sites; Attend customer sites in line with your schedule of works to conduct implementation services; Conduct system coaching and training in line with the specification of the customer IT solutions; Provide Go Live Support to the management and staff of the site; Act as co-ordinator of all third parties on site; Complete all site-specific documentation to include site sign off and report site issues to Project Control; Build excellent customer relationships whilst on site; Comply with all company business processes and procedures; Conduct other tasks as may be required from time to time

Requirements

Full UK Manual Driving License; EPOS Experience; Hospitality IT Experience; Customer Service Skills; Understanding of IT Hardware; Willing to travel; Required to stay away overnight when the time to attend site is early, or when the site is a significant distance from home, or when required to work in a specific geographical area for a consecutive number of days

Benefits

Training; 28 Days Annual Leave; Company Events and Team Parties and Events; Company Car (fully expensed, covering business fuel, insurance, maintenance, and road tax for business and personal use); Centrally arranged and booked accommodation when working away; Overnight subsistence can be claimed via company expense procedure