Hotel Rooms Allocation & Planning Manager

BASIC FUNCTION: The Rooms Allocation & Planning Manager coordinates guest room allocations across a multi-building conference center to support learning and meeting programs, guest needs, and campus operations. This role analyzes program schedules, room-night demand, arrival and departure patterns, room inventory, and building capacity to develop efficient allocation plans and identify operational risks. The manager also leads a small team of coordinators and partners with Event Management, Rooms Division, and other operational teams to translate program data into actionable accommodation plans and support decision-making.

Responsibilities

Coordinates guest room allocations across a multi-building conference center to support learning and meeting programs, guest needs, and campus operations; Lead a small team of direct reports, including hiring, training, coaching, performance feedback, scheduling, time approval, and ongoing staff support; Develop and implement guest room allocation strategies aligned with learning and meeting programs, guest needs, room inventory, and building capacity; Analyze current and future program schedules to forecast room-night demand, identify capacity pressures, and anticipate allocation conflicts; Translate Event Management System data and program requirements into actionable accommodation plans by evaluating arrival and departure patterns, length of stay, room quantities, and building demand; Monitor room inventory, building utilization, and allocation performance to improve alignment between accommodations and program needs; Conduct scenario planning to assess the impact of changes in program dates, group size, arrival patterns, room demand, or building assignments; Identify and mitigate risks related to wait-for-room situations, room readiness, guest relocations, displacement, and building imbalances; Partner with Event Management, Front Office, Housekeeping, Reservations, and other operational teams to validate and execute allocation plans

Requirements

Hospitality management experience required; 2 years’ experience in the hospitality industry required; Strong computer skills; Proficient in Microsoft Excel and Outlook; Knowledge of a Hotel Property Management System required

Nice to have

Rooms or Event Management experience; Microsoft Teams; Microsoft Word; Microsoft PowerPoint; Microsoft OneNote; Infor experience

Benefits

Awesome Employee Focused Culture with many Associate Events; Closed many weekends and most holidays - 10 days of holiday pay; Up to 14 Vacation & Sick days per year; Weekly pay; Leadership and Career development programs; Many opportunities to grow and transfer to new positions; Free Lunch in our newly remodeled Associate Cafeteria; Eligible for Medical Insurance and other awesome benefits within 30 days of employment; Employer matching 401k; Tuition Reimbursement; Free parking on-site; Free uniforms and we will clean them; Benchmark Hospitality hotel discounts