Housekeeping Coordinator

The Housekeeping Coordinator is responsible to provide administrative support for the Housekeeping department; including creating and designating work assignments, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs. All work performed is in accordance to standards and procedures of the housekeeping departmental as set forth by Forbes, AAA, Preferred Hotels and Chatham Bars Inn.

Responsibilities

Creating work assignments for Engineering, Room, House and Lobby Attendants through the KnowCross System, Dispatching guest requested items; Maintain complete knowledge of and comply with all departmental policies/service procedures/standards including the inspection of guest rooms; Administer equipment maintenance programs such as vehicle, vacuum, cell phone, crib and rollaway beds to ensure items are well maintained; Answer guest calls, anticipate guests’ needs, respond promptly and ensure follow up; Maintain positive guest relations at all times; Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately; Resolve guest complaints, ensuring guest satisfaction; Maintain knowledge of all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names; Update a current and updated room status report, communicating waitlisted items with the Front Office and Housekeeping Supervisors; Monitor and track status of out-of-order rooms; update accordingly; Administer Lost & Found, Keys and Phones

Requirements

Prioritize, Organize and Follow Up; Can work well independently as well as in a team setting; Follow direction thoroughly; Understand guest’s service needs; Work with Minimal Supervision; Computer Skills including Outlook, Excel, Internet Explorer; Able to meet deadlines; Able to lift up to 50 lbs; Being flexible and motivated

Benefits

comprehensive health insurance; retirement plans; paid time off; on-site wellness programs; local discounts; employee rates on hotel stays; ongoing training and development opportunities