Housekeeping Floor Supervisor

We are seeking a highly motivated and detail-oriented Floor Supervisor – Housekeeping to oversee the cleanliness, maintenance, and presentation of guest floors and public areas while ensuring exceptional luxury service standards. The Floor Supervisor is responsible for supervising housekeeping associates, inspecting guest rooms and floor areas, coordinating daily operations, handling guest requests and complaints, and ensuring compliance with LQA, Forbes and Brand standards. This role requires strong leadership, organizational skills, and operational knowledge to ensure all guestrooms, pantries, service areas, and housekeeping operations are maintained at the highest standards of cleanliness, safety, and guest satisfaction.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards; Ensure standards are maintained at a superior level daily by checking, training, and following LQA, Forbes and Brand standards; Monitor and control operation of sections including linen room, uniform room, floors, public areas, offices, and storerooms; Inventory, issue and control use of linen, amenities, cleaning supplies, and other housekeeping supplies; Prepare associates schedules and assignments on daily basis; Ensure guest complaints are resolved in a timely manner and follow up on glitches personally; Maintain associate attendance, daily briefings, grooming standards, daily training calendar; Handle lost and found drops, entry and monitoring; Develop, counsel, motivate, and discipline staff in accordance with hotel policies and procedures; Maintain floor checklist and pantry checklist on daily basis; Interact courteously and professionally with all guests, staff, and community members; Complete in charge and empowered for day-to-day glitches and update the Assistant Director of Housekeeping/Director of Housekeeping if highlight required; Respond courteously, professionally, and rapidly to resolve all guests’ and associates’ difficulties; Supervise, direct, and coordinate associates to maintain service standards of hotel; Maintain cleanliness and safety of work area; Report malfunctions on assigned floors to Engineering department and follow up; Ensure all associates’ equipment is well maintained and in proper working order; Ensure all floors are stocked properly with correct supplies; Inspect and clean minibars in accordance with departmental procedures and policies; All other duties as required

Requirements

highly motivated; detail-oriented; strong leadership; organizational skills; operational knowledge