Houseperson

A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.

Responsibilities

Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel; Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways; Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators including elevator tracks; Clean and maintain the back of the house area; Deliver housekeeping items such as hair dryers, ironing boards, irons to guest rooms upon request from the front desk; Get assignments, keys, pager, and special guest requests from supervisor at the beginning of shift; Check and replenish supplies and cleaning tools; Greet each guest; Quickly respond to guest requests in a timely and friendly manner; Follow procedures for entering and leaving guest rooms; Return lost items found in guest rooms, hallways, or back of the house to Housekeeping as a lost and found item; Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items; Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines; Operated linen feeder and table linen ironing machines; Monitored and controlled supplies, minimized waste and reported discrepancies to supervisor

Requirements

High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience; ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, and taste or smell; ability to regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds; ability to work with cleaning fluids and solvents; ability to operate hand tools including vacuum cleaners, carpet extractors; ability to reach 2 feet above head