HR Generalist

The HR Generalist provides administrative and operational support to the HR Business Partner (HRBP) team while helping deliver a positive and consistent employee experience. Serves as a key point of contact for routine employee and manager inquiries and supports HR processes including Workday transactions, leave administration, onboarding and offboarding, unemployment claims, performance management, and employee records. Partners with HRBPs and other stakeholders to provide timely, accurate, and employee-focused support, maintain confidentiality, promotes compliance, and foster CNI Core Competencies and values.

Responsibilities

Partners with Key Stakeholders (Transformation Manager, Director, Manager), to establish and launch a HR Care Center Model; Responds to routine employee and manager inquiries, providing timely and accurate information and escalating complex or sensitive matters to the appropriate HR Business Partner or team member; Monitors and manages the HRBP shared email inbox, ensuring inquiries are addressed, assigned, and followed up on appropriately; Facilitates and coordinates the onboarding process, ensuring required documentation is completed and system updates are processed accurately and timely; Monitors and follows up to ensure new hires complete required onboarding requirements; Processes Form I-9 documentation and administers E-Verify requirements in accordance with applicable laws and company procedures; Administers new hire surveys, analyzes results, identifies trends, and prepares reports or summaries for HR leadership; Supports routine employee data changes and updates in Workday; Assists with HR-related Workday processes and ensures required actions and tasks are completed accurately and timely; Maintains and updates various HR trackers to ensure accurate and timely information, including leave of absence, performance management, disciplinary action, onboarding, offboarding, and other HR-related activities; Prepares routine reports to support HR processes, workforce insights, and HRBP decision making; Maintains and monitors performance review schedules and timelines; Supports the launch and administration of performance review processes and tracks progress and completion; Researches and curates content for HR trainings; Assists the Training Manager in logistics and facilitation of enterprise level trainings, as needed; Supports employees and managers with the termination and offboarding process, including required documentation and system actions; Conducts exit interviews, maintains exit data, identifies trends, and prepares reports or summaries to support organizational insights and process improvements; Facilitates employment and income verification requests, ensuring accurate, timely, and confidential responses in accordance with company policies and applicable requirements; Supports the implementation and ongoing administration of outsourced employment verification services, partnering with third-party vendors to ensure a seamless experience for employees and external requestors; Supports the day-to-day vendor relationship, including responding to inquiries, resolving issues, monitoring service delivery, and ensuring verification requests are processed accurately and timely; Maintains appropriate documentation and records related to employment verification activities; Coordinates unemployment claims and inquiries with thirds party vendors, managers, and internal stakeholders; Provides timely responses and supporting documentation for routine unemployment matters; Escalates complex or sensitive unemployment issues as appropriate; Partners with the Legal department to research and provide requested employment records and documentation in response to subpoenas, audits, investigations, and other inquiries, as appropriate; Provides administrative and operational support for daily HR activities and processes; Promotes compliance with applicable laws, regulations, contract requirements, and company policies; Works collaboratively with HR team members and other departments to provide timely, accurate service; Maintains confidentiality and protects sensitive employee and company information; Identifies routine process issues and supports process improvements; Fosters and promotes CNI Core Competencies and values in daily work activities and interactions

Requirements

Must be able to pass a background investigation; Strong verbal and written communication skills and interpersonal and customer service skills; Strong time management and organizational skills with attention to detail; Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies; Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and administrative practices related to those factors; Strong proficiency with Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint; Ability to work with minimum supervision and prioritize multiple tasks; Strong analytical and problem-solving skills; Bachelor's degree in Human Resources, Business Administration, or a related field and a minimum of three (3) years of relevant experience or an equivalent combination of education and experience; Knowledge of federal and state employment laws and HR best practices; Experience providing HR support to employees and managers and responding to routine HR inquiries; Experience supporting leave administration, including FMLA, ADA accommodations, STD/LTD, and return-to-work processes; Experience with employee onboarding and offboarding, including Form I-9 and E-Verify administration; Experience supporting performance management processes, including tracking review cycles, maintaining records, and monitoring completion; Experience coordinating unemployment claims

Nice to have

Experience supporting HR functions such as employee records, onboarding, HRIS data entry, benefits administration, recruiting coordination, employee communications, and general HR administrative; Experience with Workday or similar HRIS platforms; Experience working in a government contracting; Experience supporting multi-site workforces

Benefits

Medical; Dental; Vision; Company Life Insurance; Short-Term and Long-Term Disability Insurance; 401(K) Immediate Vesting; Professional Development Assistance; Legal Aid Assistance Program; Family Planning / Fertility Assistance; Personal Time Off; Observance of Federal Holidays; STD/LTD/Basic Life/AD&D; Employee Assistance Program (EAP); Paid Time Off (PTO) – (11) Federal Holidays; Training and Development Opportunities