HR Manager

nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people-first culture. We’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive. We are looking for an experienced HR Manager to join our team and take ownership of all core HR functions. As HR Manager, you’ll be responsible for ensuring compliance with employment law and best practice, while also driving initiatives that enhance employee engagement and performance.

Responsibilities

Own and maintain HR policies, contracts, and procedures in line with employment legislation; Oversee recruitment compliance: right-to-work checks, offer letters, contracts; Support and advise managers on employee relations (disciplinaries, grievances, performance management); Lead the performance review process and ensure consistency across teams; Track training compliance and support employee development initiatives; Act as the point of escalation for HR queries raised by other managers; Provide HR reporting and insights to the leadership team

Requirements

Knowledgeable & credible — confident in employment law and HR best practice; Trusted & approachable — able to support both employees and managers with sensitive issues; Organised & methodical — capable of managing multiple HR processes consistently; Detail-focused — ensuring accuracy in documentation, payroll, and compliance; Proactive & solutions-driven — someone who spots risks and finds practical ways forward; Previous HR management experience, ideally within a growing SME; Strong knowledge of UK employment law; Experience in employee relations casework (grievances, disciplinaries, etc.); Excellent communication and influencing skills; Excellent IT Skills, specifically the Microsoft 365 Package; CIPD Level 5 (or equivalent experience) as a minimum; Attention to detail is essential in this role

Nice to have

CIPD Level 7

Benefits

Company van; Fuel card; Training opportunities; Annual performance bonus; Company events and team parties