Hub Coordinator - Northern Ireland

Join Marie Curie Belfast Hospice as a Hub Coordinator and play a vital role in supporting the delivery of exceptional end of life care. As the central point of coordination within the hospice, you will ensure the smooth running of day-to-day operations, providing high-quality administrative support, coordinating communications and helping teams work effectively together to meet the needs of patients and their families. This is an exciting opportunity for an organised and proactive individual who thrives in a busy environment and enjoys building positive relationships with a wide range of people. Working closely with clinical teams, colleagues, volunteers and external partners, you will help drive efficiency, enhance service delivery and contribute to a compassionate and person-centred experience for everyone who accesses our services. At Marie Curie, every role makes a difference. In return, you'll be part of a respected and values-led organisation, working alongside dedicated professionals who are committed to ensuring people receive the care and support they need when it matters most. If you're looking for a meaningful role where your skills can have a real impact, we'd love to hear from you.

Responsibilities

Acting as the first point of contact for referrals, ensuring patients are connected to the right Marie Curie services quickly and efficiently; Managing referrals from healthcare professionals, including GPs, hospitals, district nursing teams and other partner organisations; Coordinating referrals and enquiries received via telephone and email, delivering a professional and compassionate service at every interaction; Maintaining accurate records across multiple systems and databases, ensuring information is processed efficiently and to a high standard; Arranging and scheduling appointments, assessments and visits for patients and families accessing Marie Curie services; Working closely with Senior Nurses and multidisciplinary teams to support seamless care coordination and service delivery; Providing reassurance and support to callers, handling sensitive conversations with empathy, professionalism and confidence

Requirements

Strong customer service experience, with excellent communication and telephone skills; Confidence using multiple IT systems simultaneously, with excellent digital and administrative skills; A highly organised approach, with the ability to prioritise workloads and manage competing demands effectively; Exceptional attention to detail and a commitment to maintaining accurate records; A compassionate, resilient and empathetic individual who remains calm and professional in sensitive situations; A collaborative team player who enjoys building positive relationships and contributing to shared goals; The ability to work in a fast-paced environment while delivering a consistently high standard of service; Must be available to work weekends on a rota basis

Benefits

Annual leave allowance 27 days plus 10 public holidays (pro rata); Competitive Policy for parental/sick Leave; Continuous Professional development; Industry leading training programmes; Season ticket loan for travelling to and from work; Defined contribution schemes for Pension; Marie Curie Group Personal Pension Scheme; Loan schemes for bikes; computers and satellite navigation systems; Introduce a friend scheme; Help with eyecare cost; Entitled to Marie Curie Blue Light Card; Entitled to Benefit-Hub Discount Scheme; Life assurance – for all employees