Human Resources Manager, Retail

As a key member of Kering's HR Mutualized Services team, the Human Resources Manager will provide strategic and operational HR support to the regional HQ team and retail locations across North America. This role partners closely with retail leadership to ensure alignment with business objectives, drive engagement, and enhance the employee experience. The HR Manager will oversee critical HR functions, including employee relations, talent development, performance management, and compliance, while ensuring policies and programs are implemented effectively. This position is based in New York City with regular interaction across Kering Corporate offices in NY/NJ and retail locations in North America.

Responsibilities

Act as a strategic HR advisor to retail leadership, ensuring HR policies and practices align with business objectives; Build strong relationships with store leadership teams, providing proactive HR support to enhance employee engagement and retention; Leverage HR data and analytics to provide insights and recommendations on workforce planning, employee turnover, and performance trends; Partner with global and regional HR teams to implement company-wide initiatives and ensure alignment with brand values and strategic goals; Champion a culture of inclusivity and continuous learning within the retail teams; Lead the full-cycle recruitment process for key retail positions, collaborating with hiring managers to attract and retain top talent; Develop job descriptions, post positions, source candidates and conduct interviews to ensure a seamless hiring experience; Build relationships with external talent to create a strong pipeline; Oversee onboarding and new hire integration, ensuring a structured and engaging experience that sets employees up for success; Conduct training sessions and workshops to support employee career development and leadership growth; Work closely with global HR teams to roll out talent development programs; Serve as a trusted HR resource for employees, providing guidance on workplace policies, performance expectations, and career progression; Conduct investigations into employee complaints, ensuring fair and consistent resolution of workplace issues; Advise managers on employee relations matters, including conflict resolution, disciplinary actions, and terminations; Stay up to date with U.S., Mexico and Canadian labor laws, ensuring full compliance across all retail locations; Provide training to managers on compliance-related topics; Conduct exit interviews and analyze turnover trends to identify areas for improvement in employee engagement and retention; Drive a culture of engagement by developing initiatives that promote employee connection, recognition, and a sense of belonging; Partner with retail leadership to cultivate an environment that aligns with brand values and fosters an inclusive and positive workplace; Develop and implement engagement strategies, including pulse surveys, feedback mechanisms, and action plans to improve employee satisfaction; Lead the design and execution of onboarding programs to ensure new hires have a seamless and inspiring introduction to the brand and company culture; Act as a thought partner in enhancing the overall employee experience through meaningful development opportunities and workplace culture initiatives; Lead the annual performance review process, coaching managers on effective feedback and development conversations; Support managers in creating performance improvement plans and addressing underperformance with clear action steps; Provide HR guidance in building promotional business cases and career progression pathways; Collaborate with the HR Compensation team to review salary structures, market trends, and pay equity across retail locations; Partner with leadership to ensure a fair and competitive compensation strategy that attracts and retains top talent; Act as a primary HR contact for employees with questions regarding payroll, benefits, and leave of absence policies; Partner with the Kering Benefits Manager to manage FMLA, disability, parental leave, and other leave programs, ensuring compliance with company policies and legal requirements; Support employees and managers with payroll-related inquiries, including direct deposits, tax documentation, and time-off tracking; Assist in the administration of employee perks and wellness programs to enhance engagement and well-being.

Requirements

Bachelor's degree in Human Resources or a related field, or equivalent experience; 6+ years of progressive HR experience; Strong understanding of U.S. labor laws and HR best practices; Proven ability to build trust with senior leadership and serve as a strategic business partner; Comfortable working in an international and cross-cultural environment; Excellent oral and written communication skills, with strong facilitation, influencing, coaching, and counseling abilities; Demonstrated critical thinking, problem-solving, and creativity, with a solid understanding of retail business operations, particularly in luxury; Highly organized with strong time management skills and the ability to work independently; Proficient in MS Office and HRIS platforms; Strong project management skills with the ability to lead and execute multiple initiatives simultaneously; Experience with change management methodologies and the ability to drive organizational change effectively; Ability to travel up to 20% of the time, including overnight and international travel, as needed.

Nice to have

Retail or luxury environment experience (preferred); Understanding of Canada and Mexico labor laws and HR best practices; Experience with Dayforce or Workday

Benefits

Medical and prescription drug insurance; dental insurance; vision insurance; critical illness insurance; accident insurance; hospital indemnity insurance; personalized healthcare support; wellbeing programs; Health Savings Account (HSA); Flexible Spending Accounts (FSAs); 401(k) plan; basic life and AD&D insurance; short-term disability insurance; opportunity to join the Kering adventure; endless possibilities to learn and grow; talent development; internal mobility; stimulating and fulfilling workplace environment