HVAC Service Technician

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

Works under general supervision to perform residential and/or light commercial service and maintenance calls; Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner; Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories; Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns or callbacks; Completes routine maintenance and equipment cleaning as needed; Responsible for delivery and removal of parts and equipment needed for service work; Records all required information on customer calls using a hand-held device, completes forms and paperwork, and collects payment from customers; Communicates with dispatch while on duty to report activities and availability; Delivers excellent customer service and sustains high customer satisfaction; Promotes products and services to customers and calls Sales and Service Coordinator with specifics on replacement product sales leads; Ensures company property, vehicles, and tools are used, maintained, and properly accounted for; Represents the company professionally, honestly, and ethically; Follows standard procedures, ensures the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed; Performs similar or other duties as needed or assigned; Maintains regular, reliable attendance

Requirements

High school diploma or GED with additional training and 1-2+ years of experience in HVAC with technical training certification required; Must possess all valid licensing or certification required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required; Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories; Proficient mechanical aptitude and ability to operate all necessary tools and equipment; Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant and duct systems on HVAC equipment; Proficient at starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision; Proficient at installing a basic duct fitting; Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision; Effective communication skills to communicate with customers and resolve issues, complaints, or concerns; Effective and efficient time-management and organizational skills; Valid driver's license with acceptable driving record; Available to work flexible hours and on-call shifts as needed; Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl; Ability to work in a variety of environmental conditions; Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt; Natural or corrected vision with normal depth perception; Ability to lift up to 75 pounds and carry items up to 50 pounds; Minimum experience 0-2 years; Minimum education High School Diploma/GED

Benefits

Top pay for top performers, including incentive and bonus opportunities (depending on the position); Generous PTO; 24 paid days off within first year of employment (vacation, personal holidays, and national holidays); 29 paid days off after 2nd year of employment; Advancement and career-growth opportunities across the U.S.; Company-sponsored Medical, Dental, and Vision Insurance; Company-provided smart phone, tablet, uniform plan, and tool replacement program; Internal Training Academy; 401(k) Retirement Savings Plan with company matching contributions; Company-paid employee Life Insurance with options for employee and family; Short-term and Long-term disability insurance options; Supplemental benefits such as legal advice, pet insurance, and health advocacy programs