ICT Engineer Network (m/f/d)

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.

Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions.

Possible specialisation

- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

Responsibilities

Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.; Propose and perform regular inspections and improvement recommendations .; Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.; Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.; Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.; Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.; Create and maintain technical documentation to support IT service.; Identify weaknesses in used processes and eliminate them following industry and internal standards.; Plan, implement and maintain a stable technical infrastructure to support organization’s business.; Serve as technical lead to provide clear and comprehensive release and deployment plans.; Deliver effective training plans and concepts to train other employees and ensure their fulfillment .; Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions.; Vendors: Cisco (switches ,AP's), MERAKI , Juniper (switches), MIST , Aerohive (AP's).; Desirable technologies: TCP/IP, STP, VLAN, QOS, HSRP/VRRP,Wireless, Routing; Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers.; Controll implementation/rollout plans describing all necessary steps to deliver successful migration of designed standard solution.

Requirements

have Information technologies - Secondary education; have experience 5 years; have at least one certificate for relevant platform ( CCNA/JNCIA); have core platform knowledge - Expert; have related platform knowledge - Intermediate; are communicative, team player and have analytical thinking, training/mentoring skills, presentation skills and negotiation skills; have financial literacy in respective business area; have knowledge of project management and ITIL processes; speak English - Upper intermediate (B2); speak German (advantage) - intermediate (B1)