Implementation Engineer III

As a Business Application Developer III in OpenGov's Professional Services team, you will design, configure, and enhance customer or business specific applications using Government App Builder (GAB), OpenGov's proprietary low-code/no-code application development platform. The role involves platform configuration, data modeling, workflow automation, and limited scripting, partnering directly with implementation teams and customers to translate business processes into scalable, automated solutions. The role does not require heavy full-stack engineering in frameworks such as React, NodeJS, or Java.

Responsibilities

Partner with customers and implementation teams to understand operational workflows and system requirements; Translate business requirements into scalable application designs within Government App Builder; Configure entities, forms, fields, validations, permissions, dashboards, and reports; Design structured data models including entity relationships and cross-table references; Support data migrations including field mapping, data transformation, and validation of imported records; Configure approval workflows, routing logic, conditional triggers, and status transitions; Implement task assignments, notification rules, and automation components; Write limited JavaScript (or similar scripting) for complex validations, calculations and derived fields, conditional routing, and data transformation logic; Configure and validate integrations between Government App Builder and external systems (e.g., ERP, financial systems); Serve as a technical configuration specialist within active customer implementations; Troubleshoot configuration issues during UAT and go-live phases; Provide technical documentation and knowledge transfer to Customer Success teams; Contribute technical effort estimates for configuration and automation tasks; Manage work across multiple concurrent engagements

Requirements

Total 3 to 9 years of work experience, including 3+ years of experience in low-code/no-code platforms (e.g., Appian, Microsoft Power Apps, Mendix, ServiceNow, etc.) or enterprise application configuration roles; Strong understanding of data modeling concepts like entity relationships, referential integrity, normalization, and denormalization; Experience designing and implementing business workflows and approval automation; Working knowledge of JavaScript or similar scripting language for implementing business rules; Ability to translate complex business processes into structured, configurable application logic; Experience with integrations (REST APIs, file-based transfers, event based workflows or batch processes); Experience integrating third-party APIs and embedding outputs into larger application workflows; Strong understanding of security standards (e.g., OAuth 2.0, JWT), and API documentation tools (e.g., Swagger/OpenAPI); Strong analytical thinking with systems and process-improvement mindset; Excellent written and verbal communication skills; ability to explain technical concepts to non-technical stakeholders; Proven success working in fast-paced, iterative environments with cross-functional stakeholders

Nice to have

Experience in GovTech or public-sector workflows (budgeting, grants management, procurement, capital planning, permitting, capital project management etc.); Background in Professional Services, consulting, or customer-facing implementation roles; Familiarity with security concepts such as role-based access control and data governance practices

Benefits

Comprehensive healthcare options for individuals and families; Flexible vacation policy and paid company holidays; 401(k) with company match; Paid parental leave, wellness stipends, and HSA contributions; Professional development and growth opportunities; Collaborative office environment with weekly catered lunches