Implementation Engineer

We're looking for an Implementation Engineer to own the successful delivery of Forter integrations for newly signed and expanding customers. This is a project management-led role: you are the delivery owner for your portfolio, responsible for driving each integration from kickoff to go-live on time, with strong stakeholder alignment and a clear line of sight to business value for the customer.

Responsibilities

Own the end-to-end delivery of integration projects for your portfolio, acting as project lead and primary point of contact from kickoff through go-live; Build, maintain, and drive project plans to completion, proactively identifying risks and blockers; Lead project governance with customer stakeholders, setting agendas, tracking action items, and managing relationships with senior stakeholders and business users; Coordinate cross-functionally with Sales, Solutions Consulting, Customer Success, and Analytics to remove obstacles and hit agreed go-live dates; Serve as a technical translator on projects, articulating integration concepts (API operations, JavaScript, JSON, and other web/database technologies) to technical and non-technical audiences; Track and report on project health and delivery metrics for your portfolio, flagging risks early in team meetings; Contribute to the continuous improvement of Forter's implementation playbooks and processes

Requirements

5+ years of experience managing complex, multi-stakeholder projects on behalf of Enterprise customers, including engaging senior customer stakeholders and holding cross-functional teams accountable; project/program management experience; A proven track record running multiple concurrent projects, building structured project plans, and driving them to on-time completion; Excellent organisational skills and attention to detail, with a consistent focus on delivery quality and customer experience; An owner's mindset: proactive, accountable, and comfortable driving a project forward without being told to; Working technical fluency with API integrations, JavaScript, JSON concepts, and other web/database technologies, enough to bridge technical and business conversations; hands-on build experience is not required; Experience working in a multinational environment

Nice to have

Previous experience in payments or ecommerce; Proficiency in data analysis tools (SQL, Python); Experience with customer segmentation or large dataset trend analysis

Benefits

Competitive salary; Comprehensive and generous health insurance, including vision and dental coverage; Restricted Stock Units (RSUs); Generous PTO policy; Half day Fridays