Implementation Manager

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Manager, Implementation is responsible for leading the day-to-day operations of the Implementation team, ensuring the successful deployment of Parcel Pending's intelligent locker solutions across all customer segments. This role manages a team of Project Managers and Installation Coordinators responsible for delivering exceptional customer implementations from project kickoff through go-live.

The successful candidate is a hands-on leader who is passionate about developing people, driving operational excellence, improving processes, and ensuring a consistently positive customer experience. This position partners closely with Sales, Customer Success, Supply Chain, Engineering, and third-party installation partners to deliver projects on time, within budget, and to customer expectations.

Travel

- Ability to travel up to 20% domestically for customer engagements, team meetings, partner visits, and company events.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

Responsibilities

Lead, coach, and develop a team of Project Managers, fostering a culture of accountability, collaboration, continuous improvement, and customer success.; Oversee the successful delivery of customer implementations by managing project execution, resource allocation, workload forecasting, and implementation performance.; Establish performance expectations, conduct regular coaching and reviews, and support talent acquisition, onboarding, and professional development initiatives.; Serve as the primary escalation point for implementation-related challenges, partnering with customers, internal stakeholders, and cross-functional teams to drive timely resolutions.; Monitor and analyze key operational metrics, including KPIs, SLAs, backlog health, and project performance, to ensure achievement of business objectives and customer expectations.; Drive operational excellence by identifying process improvements, implementing best practices, and managing relationships with installation and third-party partners to enhance efficiency, quality, and customer experience.

Requirements

Bachelor’s degree in Business, Operations Management, Project Management, or a related field, or equivalent combination of education and experience.; 5+ years of experience in implementation, project management, customer onboarding, operations, or technology deployment environments, with a track record of delivering successful customer outcomes.; 2+ years of people leadership experience, including coaching, developing, and managing high-performing customer-facing teams.; Strong project management, analytical, and problem-solving skills, with experience managing multiple priorities, tracking KPIs/SLAs, and driving operational improvements.; Proficiency with Salesforce, Microsoft 365, and other business systems, experience with hardware deployments, IoT solutions, field operations, logistics, or SaaS environments preferred.

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.; Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.; Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.; Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.; Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.