Implementation Project Manager

The Technical Customer Support Specialist will be a crucial point of contact for our clients in resolving technical support-related inquiries across Revinate’s entire product suite with our external customers. This role has a high level of interaction with customers. It will troubleshoot in-depth technical problems, serving as a key reporter of bugs and feedback to the Product and Development teams.

Responsibilities

Lead the customer implementation process as the primary point of contact; Drive project execution by collaborating with the project team; Organize and lead internal and external project meetings; Manage all project documentation and create or refine internal Standard Operating Procedures; Serve as a subject matter expert for Revinate's product suite; Commit to continuous learning across Revinate’s products and services; Validate and ensure correct implementation, integration, and functionality of project technical components; Execute and manage technical setup and configuration; Resolve technical product issues during implementation; Act as a liaison between customer and internal product team; Perform thorough testing of product functionality and monitor performance metrics; Coordinate with third-party Property Management System vendors for integration

Requirements

Associate’s Degree in related field or minimum 2 years of professional experience in a Project Management role; Demonstrated ability to successfully manage a high volume of simultaneous projects and competing priorities; Exceptional organizational skills and proven ability to prioritize tasks under tight deadlines; Strong technical aptitude; Experience collaborating with back-end engineering or integration teams; Proficiency with MS Office Suite; Working knowledge of project management software (e.g., Asana, Rocketlane)

Nice to have

Experience with customer-facing SaaS technology; Hotel Operations; Hospitality Marketing; Familiarity with Google Workspace, Zendesk/Jira, and Salesforce; Practical experience with technical SaaS software configuration; Familiarity with hospitality systems such as Opera, roomMaster, or Maestro

Benefits

Remote work flexibility