Implementation Specialist

The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.

Responsibilities

Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support; Assess client use cases and business requirements to develop tailored system configurations and delivery strategies; Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction; Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences; Identify and resolve technical issues proactively, collaborating with product and support teams as needed; Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement; Contribute to process improvement initiatives and provide input on implementation methodology and tooling; Support pre-sales activities including solution demonstrations, project scoping, and proposal development; Perform other related duties as assigned to support team objectives and overall organizational priorities

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; 3-5+ years of experience in software implementation or a related technical client-facing role; Deep understanding of software implementation lifecycle, project delivery, and system configuration practices; Demonstrated ability to manage complex projects independently and lead client engagements from start to finish; Strong facilitation, communication, and stakeholder engagement skills; Experience using project management software and maintaining implementation documentation; Ability to travel to client sites as required by project needs; Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning; Position requires a security clearance from the Government of Canada; candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance

Nice to have

Background in public safety, government technology, or enterprise SaaS environments is preferred; PMP, CAPM, or equivalent project management certification is an asset

Benefits

Comprehensive benefits offering; variable compensation such as incentive plans or discretionary performance bonuses