Import & Export Manager

Responsibilities

Supervise all import and export customs operations for Japan; Ensure full compliance with customs regulations, trade requirements, and internal policies; Oversee customs brokers and manage operational performance; Support tariff classification, valuation, origin determination, and customs audits; Drive continuous improvement of customs procedures and compliance governance; Manage customs brokers, freight forwarders, and KPI monitoring; Supervise daily team activities, workload allocation, and service performance; Provide operational guidance and coaching; Support training and knowledge sharing activities; Lead logistics-related projects including Customs import/export operational stabilization; Support SAP implementation and logistics process integration; Define business requirements and coordinate with IT, vendors, and stakeholders; Participate in UAT, system validation, and process testing activities; Ensure project milestones and deliverables are achieved on schedule; Explore AI opportunities for customs inquiry management and product information retrieval; Leverage digital solutions to improve operational efficiency and reduce manual tasks

Requirements

Minimum 5 years of experience in customs, freight forwarding, or logistics operations; Strong knowledge of import/export regulations and customs compliance; Proven experience managing customs brokers, freight forwarders, carriers, and logistics service providers; Experience in logistics projects and process improvement initiatives; Advanced proficiency in Microsoft tools (Excel mandatory); Business-level English and fluent Japanese; Strong stakeholder management skills with the ability to influence customs brokers, carriers, forwarders, and internal business partners; Excellent communication and coordination skills in a cross-functional and international environment; Strong understanding of compliance, risk management, and operational governance within customs and transportation activities; Analytical mindset with the ability to identify improvement opportunities through data analysis, KPI monitoring, and cost management; Proven ability to manage multiple priorities while balancing daily operations and project deliverables; Proactive and solution-oriented approach with a focus on operational efficiency and continuous improvement; Ability to lead logistics transformation initiatives, including system implementation, process optimization, and transportation network improvements

Nice to have

SAP implementation; transportation optimization; warehouse transition experience; Power BI; data visualization tools

Benefits

Diverse workforce; Equal Opportunity Employer; Talent development; Internal mobility; Leadership skills development; Stimulating and fulfilling workplace environment