In-service Engineer - Avionics Anemo & Inertial Systems

Ours is a dynamic team of engineers providing technical assistance to Airbus Customers for the complete in-service fleet of Airbus Commercial Aircraft. With Safety and Customer Satisfaction at the heart of its missions, the team ensures timely responses and recommendations to daily queries/reports, as well as technical onsite assistance whenever required.

Responsibilities

Answer customer daily engineering queries regarding Anemometry and Inertial systems (ATA 34) for the whole Airbus commercial fleet and all customers, on time & quality; Follow up as required through discussions with Airlines or their representatives and provide on-site / virtual assistance where & when necessary; Ensure that all technical concerns and needs raised by the customer are well assessed and addressed within the defined time scale; Analyze all reported in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations and ownership, passenger and crew comfort and provide appropriate response; Monitor, consolidate and analyse all in-service events, identify potential impacts on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost; Launch appropriate corrective action with the relevant program and design organisation and ensure the required level of progress and follow-up during the investigation phase acting as the “voice of the customer”; Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and suppliers; Review Service Bulletins and provide inputs for inspection service bulletin creation; Create clear, precise and value added presentations on technical topics and present in technical forums; Use / develop dashboards using data analytics Airbus tools (typically Skywise Services), to provide visibility on Airbus product reliability; This role may require some travel for business and as such, you must be able to travel accordingly; This role may also require taking a few turns on team stand-by rotation to support Airtac (SBC) on AOG queries outside of normal business hours

Requirements

Educated to a 4-years Aeronautical engineering degree (or equivalent); 3 to 6 years of experience in relevant roles; Experience and/or knowledge of Avionics Systems; Airline operations knowledge; Service minded and highly customer focus; Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders, in a multicultural environment; Team player, adaptable, open to continuous development, reliable & tenacious; Good Presentation skills, both oral and written; Negotiation level in English, written and spoken; Awareness of potential compliance risks and commitment to act with integrity

Nice to have

Prior experience in in-service activities

Benefits

Flexible working arrangements