Inbound Sales Development Representative - Boston

LaunchDarkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs. This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.

Responsibilities

Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression; Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers; Own follow-up for event leads, adapting outreach based on the person, account, and engagement history; Research and proactively engage targeted accounts that show meaningful engagement and buying intent; Convert qualified interest into sales-ready meetings and opportunities for Account Executives; Execute coordinated outreach across phone, email, LinkedIn, and other approved channels; Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce; Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion; Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey

Requirements

At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment; A demonstrated record of setting goals, taking ownership, and delivering measurable results; Experience communicating with customers, prospects, or other external audiences; Strong judgment and the ability to operate independently; Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders

Benefits

Restricted Stock Units (RSUs); Health insurance; Vision insurance; Dental insurance; Mental health benefits