Information Technology Lead

Grimshaw is a global architecture and design studio of ideas and invention, driven by a desire to connect people to each other and the world around us. We are seeking an Information Technology Lead to join our New York studio. This individual is a technical, senior management position reporting to the Global Head of IT. This position leads the regional team, owns the reliability and performance of all IT services and sets the standards for accountability and professionalism. The role requires a technical hands-on, well-rounded leader who can operate strategically while remaining close to day-to-day infrastructure, support, systems, and service delivery. This individual will be accountable for all regional IT systems including infrastructure, hardware, software, networking, backup and recovery, AV, and security. This person continuously improves Grimshaw’s IT operations so that systems and services drive staff productivity and collaboration, equipping the team with secure, modern and reliable tools. Responsive support delivery is key, while maintaining a resilient environment, and safeguarding Grimshaw's intellectual property, all in adherence to recognized industry standards and frameworks (e.g. Cyber Essentials Plus, ISO, NIST).

Responsibilities

Align IT infrastructure with current and future business requirements and strategic objectives; Lead IT projects and initiatives; Maintain and develop professional and technical knowledge; Oversee day-to-day IT operations; Own the full lifecycle of AV systems; Plan and implement network infrastructure improvements; Deploy and maintain the latest application stack; Optimize storage capacity; Manage operating system lifecycle; Identify, assess, and manage operational, technical, compliance, and security risks; Evaluate, test, and implement emerging technologies; Define, maintain, and test disaster recovery and business continuity plans; Ensure robust backup and restoration strategies; Manage IT vendors, contracts, leases, and service level agreements; Oversee software procurement, licensing, renewals, and compliance; Manage regional IT budgets; Provide oversight and support for network operations; Deliver and support 2nd/3rd line IT helpdesk services; Manage unified communications platforms; Provide technical support for meetings, events, and client engagements

Requirements

WatchGuard firewalls and EPDR; Intune and PDQ for Device Management; Nasuni cloud file storage solution; Amazon Web Services (AWS); End User Compute and Server Hardware: Dell and HP; Windows-based infrastructure (including Windows Server 2025 and Windows 11); Experience supporting Apple devices; Cisco Meraki WAPs; Networking: Aruba switch infrastructure; Virtualization platforms: VMware and Proxmox; Email security and management: Mimecast; Minimum of 5 years’ management experience in a comparable role; leadership of an IT team in a complex, growth-oriented environment; Strong knowledge of server hardware and Microsoft operating systems, specifically Exchange and Microsoft Ecosystem; Relevant tertiary education in Computer Science or a related field; Strong prioritization and time management required; able to balance strategic and operational demands; lead by example and willing to be hands-on as needed; Able to communicate clearly, transparently and effectively at all levels, including senior management; Able to travel periodically (10%)

Nice to have

Microsoft certification preferred; Prior experience in a design, engineering, or creative professional services environment is preferred.

Benefits

Fully employer-paid medical, dental, and vision for individual coverage; Dependent coverage available at competitive group rates; life insurance; Safe Harbor 401(k); 15+ days paid time off; ARE support; annual performance reviews; profit share