Infrastructure Operations Engineer

We are seeking a skilled and proactive InfraOps Engineer to join our IT Operations team. This role is responsible for maintaining, optimizing, and securing our infrastructure across on-premises and cloud environments. The ideal candidate will have a strong background in systems administration, automation, cloud technologies and identity management, with some exposure to database operations.

Responsibilities

Monitor, maintain, and troubleshoot servers, storage, and network systems; Deploy, operate and improve Azure infrastructure services, including virtual machines, networking, storage, monitoring and Azure Virtual Desktop where applicable; Implement cloud governance, cost optimization, and scaling strategies; Explore and implement constant improvements of the infrastructure stack, in line with ITIL; Administer and maintain MSSQL and Azure SQL databases; Monitor performance and manage backups and restores; Implement efficient user and group-based access control using SQL Server roles and Active Directory integration; Ensure least-privilege access and regularly audit permissions; Manage user identities and group memberships across Active Directory and Azure AD; Implement role-based access control (RBAC) for infrastructure and database resources; Collaborate with Security and Compliance teams to enforce access policies; Automate infrastructure tasks using Azure, PowerShell, Bash, Python, or Terraform; Develop and maintain CI/CD pipelines for infrastructure provisioning; Manage monitoring tools (e.g., SolarWinds); Respond to incidents, perform root cause analysis, and implement fixes; Apply patches and updates to infrastructure components; Manage firewalls, access controls, and vulnerability scans; Ensure compliance with internal policies and external regulations; Compile and report infrastructure operations for audits such as ISO and CE+; Work closely with DevOps, Security, and Application teams; Document infrastructure configurations, procedures, and incident reports; Take part in major incident management operations with the MIM

Requirements

Proven senior-level experience in infrastructure operations, systems administration and service ownership; Strong hands-on experience supporting Microsoft Azure infrastructure, including virtual machines, networking, storage, monitoring, backup and recovery; Strong Active Directory and Microsoft Entra ID experience, including hybrid identity, role-based access, privileged access and access reviews; Experience managing Windows Server services, including DNS, DHCP, certificates, file services, Group Policy and server lifecycle management; Backup, restore and disaster recovery experience, including completing restores and participating in recovery exercises; Operational networking knowledge, including IP addressing, routing, DNS, virtual networks, firewalls, VPNs and connectivity troubleshooting; Experience with monitoring, patching and vulnerability management, including alert improvement, remediation prioritisation and risk evidence; Strong incident, problem and change management skills, including ownership of complex incidents, root-cause analysis and controlled production changes; Proficiency in scripting and infrastructure automation, particularly PowerShell, with suitable use of version control and peer review; Excellent communication and documentation skills, with the ability to work across global teams, coach colleagues and produce clear technical and audit evidence

Benefits

5 weeks of annual leave, fully available at the start of each year; 5-Year Recharge benefit providing an additional 2 weeks of paid leave after 5 years continuous service; Flexible working and hybrid working policy; 3 Corporate Responsibility Days every year; Wellbeing Fund (annual People Fund); Profit Share Scheme for all employees