Inside Sales Account Manager - Remote

Responsible for the management, maintenance, and growth of a defined port-folio of house accounts. The role focuses on proactively developing existing customer relationships, identifying additional growth potential through cross-selling of ELPRO products and services, and handling new incoming transactional business. As a member of the sales team, the Inside Sales Account Manager will be measured on overall revenue growth, customer retention, and account development within the assigned book of business. This role is fully remote and does not require travel.

Responsibilities

Responsible for the management, maintenance, and growth of a defined portfolio of house accounts; Proactively developing existing customer relationships; Identifying additional growth potential through cross-selling of ELPRO products and services; Handling new incoming transactional business; Measured on overall revenue growth, customer retention, and account development within the assigned book of business; Taking direct responsibility for the assigned house accounts; Creating an overall strategy for the development and growth of assigned accounts; Developing and maintaining strong customer relationships within the assigned account base; Understanding customer processes, applications, and purchasing workflows; Identifying additional growth potential by cross-selling ELPRO products and services; Creating, managing, and reporting on opportunities in the CRM/ERP system with a high level of accuracy; Ensuring accurate forecasting and pipeline transparency for assigned accounts; Handling incoming transactional sales inquiries, quotations, and follow-up activities; Coordinating internally with Customer Success, Operations, and project management to ensure customer satisfaction; Collaborating with Territory Sales Managers when accounts become project-driven or exceed defined thresholds; Maintaining regular information flow between Head of Sales, customer success, field sales team and Key Account Managers

Requirements

Structured account management and selling approach; Strong customer orientation; Ability to manage multiple accounts and priorities; Effective virtual communication skills; Experience in Sales, very good communication skills and style (verbal and in writing); Contracts and contract negotiation