Inside Sales Dispatcher

Mr. Handyman has an immediate opening in South Austin for a driven and organized Inside Sales Dispatcher. In this role, you’ll be the voice of our company, handling customer calls, scheduling jobs in Service Titan, supporting our field technicians, and building strong relationships with both residential and commercial customers. If you enjoy balancing customer support, office management, and sales development, this is the perfect opportunity to grow with a trusted national brand.

Responsibilities

Manage inbound calls, create customer files, resolve client inquiries, and ensure customer satisfaction; Complete sales call screens, follow-ups, and job bookings in Service Titan; Conduct follow-up calls for customer surveys, service calls, and complaint resolution; Oversee daily office operations and maintain organized systems; Manage office supplies, equipment, and facilities; Coordinate communication between customers, technicians, and suppliers; Assist with onboarding and training of new employees; Create and maintain weekly technician schedules and routes; Provide real-time support to technicians (directions, additional help, technical advice); Manage vendor relationships, contracts, and timely service delivery; Develop and maintain commercial customer relationships; Identify new opportunities for revenue growth and upselling; Stay updated on services, policies, and promotions to provide accurate information; Generate reports and maintain accurate records; Verify job completion, invoices, and payments in Service Titan; Assist with collections for commercial clients; Monitor company vehicles for maintenance needs

Requirements

Minimum 6 years’ experience in office management or inside sales; Proven ability to develop commercial business relationships; Advanced typing & 10-key skills with high accuracy; Excellent organizational skills, attention to detail, and multitasking ability; Strong interpersonal, problem-solving, and customer service skills; Professional demeanor, punctual, dependable, and solution-oriented

Nice to have

Home services industry; Experience with MacOS, MS Office, and ServiceTitan; Bilingual

Benefits

Performance-based bonuses & advancement opportunities; Paid holidays and vacation; Supportive, safety-focused team environment; Career development in a national franchise network