Inside Sales Representative - Instrumentation Product Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a technical aptitude, would enjoy providing solutions for our customers, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team.

Responsibilities

Providing outstanding service to our customers and support to the outside sales staff; Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary; Selecting and specifying products based on customer application and design prerequisites; Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager; Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines; Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information; Obtaining purchase order number and/or credit card information from customer; Conferring with Accounting to research and resolve invoicing or credit discrepancies; Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems; Most of the work is incoming, there is little to none cold calling expectations placed on an inside sales representative, at times during a month there will be quote follow up required; Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Requirements

Bachelor's degree from a Business or Engineering program (other majors and experience will be considered); or three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry; Energetic; Self-driven; Technically inclined; Team player; Warm personality

Nice to have

Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude; Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence; Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric; Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.