Inside Sales Representative

Stark Exterminators is looking to hire a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. This position earns an hourly rate plus commissions.

Responsibilities

Sell additional services to existing and former customers by phone; Provide administrative support to service centers by answering phones, scheduling services, and managing payment data; Meet daily call volume standards; Introduce and educate customers on services and enroll them in those services; Partner with Outside Sales by generating leads and appointments through telephone conversations; Work lead-generating programs created by the corporate Inside Sales Department; Document interactions and call activity in the customer relations management system; Make outbound calls; Answer inbound calls for scheduling, billing, or problem resolution

Requirements

Previous customer service experience preferred; Excellent telephone skills; Basic computer skills; Ability to pass and maintain any state regulatory agency-required licensing/certification exams; Able to pass internal technical exams; High school diploma or equivalent; Able to work a 40-hour (minimum) workweek

Nice to have

Previous customer service experience

Benefits

Generous time off; 11 paid holidays; 401(k) with company match; Roth IRA; Medical, dental and vision insurance; High deductible HSA; Telemedicine; Disability, cancer, and accident insurance; Health & wellness suite; Company-paid and additional optional life insurance