Insights Consultant

As an Insights Consultant, you'll work closely with customers to understand their objectives, analyze data, and translate findings into clear, actionable insights. Through reports, dashboards, presentations, and consultative guidance, you'll help customers understand performance, identify trends and opportunities, and maximize the value of their programs. This is an opportunity to develop your analytical and consulting skills in a collaborative, customer-focused environment, working with colleagues across teams to deliver high-quality insights and meaningful customer outcomes.

Responsibilities

Build strong customer relationships: Manage day-to-day engagement with assigned accounts, acting as a key point of contact and responding to customer questions and requests; Turn data into insights: Analyze data from approved sources and tools to identify trends, patterns, risks, and opportunities aligned with customer objectives; Communicate findings effectively: Prepare structured reports, dashboards, and presentations that translate analytical findings into clear insights and actionable recommendations; Present with confidence: Explain methodologies, results, and their implications to customer stakeholders, ensuring alignment with agreed goals and requirements; Support customer success: Monitor program performance and engagement indicators, identify areas for improvement, and contribute to service optimization; Collaborate across teams: Work with internal stakeholders to ensure deliverables meet quality standards, agreed timelines, and customer expectations; Support customer onboarding: Participate in discovery sessions, clarify customer objectives, and provide guidance on reporting outputs and interpreting insights; Maintain accurate records: Document customer needs, priorities, feedback, and program information in designated systems; Drive continuous improvement: Apply structured problem-solving approaches to analytical and reporting challenges, identifying opportunities to improve service delivery and customer value

Requirements

Strong analytical and critical-thinking skills, with the ability to interpret quantitative and qualitative information; The ability to analyze data and translate findings into actionable insights; Proficiency in data analysis tools, reporting platforms, and business productivity software; Clear written and verbal communication skills, with the ability to explain analytical findings to different audiences; A collaborative mindset and the ability to work effectively with cross-functional teams; Strong organizational skills and attention to detail, with the ability to manage deliverables against agreed deadlines; A proactive, problem-solving approach and a willingness to learn and develop new skills

Nice to have

A university degree in a relevant field; Experience in SaaS, analytics, or an insights-driven business environment; Familiarity with media analytics, digital analytics, monitoring, or reporting platforms; Experience preparing and delivering presentations to customer stakeholders; Exposure to customer lifecycle management, retention, or account expansion processes; Experience contributing to process improvements in analytics or consulting

Benefits

Hybrid Working Model; Pension Plan; Health Insurance; Life Insurance; Meal Allowance; Employee Assistance Programme (EAP); Cision Global Charitable Giving Program; Headspace