Instructional Designer

As an Instructional Designer on the Solutions Engineering (SE) Enablement team, you will drive the creative transformation, multimedia production, and instructional excellence of technical enablement content across the global SE organization. In this role, you will report directly to the Director of Solutions Engineering Enablement and serve as a vital link between technical data architecture and field engagement. By collaborating closely with the Technical Content Architect and the Technical Content Delivery Manager, you will translate complex engineering concepts and product workflows into highly engaging, modern, on-demand enablement formats. You will own the instructional design lifecycle, converting raw documentation and technical guides into scalable multimedia assets—including podcasts, micro-learning videos, and interactive training modules—to maximize field comprehension and retention.

Responsibilities

Multimedia Learning Production: Transform complex technical specifications and product guides into highly digestible, modern learning modalities. Design and produce high-quality on-demand assets such as professional podcasts, short-form instructional videos, and interactive e-learning modules tailored to different learning preferences; Cross-Functional Content Collaboration: Partner closely with the Technical Content Architect to consume raw engineering documentation, and align with the Technical Content Delivery Manager to ensure production formats integrate seamlessly with the HighSpot LMS taxonomy and discoverability requirements; Instructional Design Strategy: Design and implement comprehensive learning paths following robust instructional design frameworks (e.g., ADDIE, SAM). Structure content specifically for the unique lifecycle phases of a global SE, including Onboarding (New Learn), Continuous Education (Re-Learn), and Just-In-Time field assets; Engagement & Retention Analytics: Establish metrics to track the consumption, completion rates, and educational effectiveness of on-demand multimedia assets. Leverage LMS data dashboards and field feedback loops to isolate learning gaps and iterate on asset design; Micro-Learning Optimization: Deconstruct extensive, multi-page technical guides or live session recordings into modular, snackable micro-learning components, allowing busy field engineers to consume critical technical updates efficiently; Scalable Media Governance: Maintain and manage a structured asset catalog of raw media components, audio files, video templates, and interactive storyboards, ensuring all production files are updated alongside rapid product releases

Requirements

5+ years of experience in Instructional Design, Multimedia Production, or Technical Training Creation within enterprise SaaS, IoT, hardware, or networking industries; Advanced proficiency with modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia editing suites (e.g., Camtasia, Adobe Premiere, Audition, or similar video/audio software); Proven track record of collaborating with technical content developers, subject matter experts, and platform managers to deliver scalable education pipelines; Demonstrated capability building interactive software/hardware simulations, audio narrative scripts, video storyboards, and comprehensive evaluation rubrics; Foundational technical literacy (or strong comfort level learning) in cloud networking, IoT enterprise infrastructure, and physical security platform concepts to accurately translate subject matter; Exceptional communication and storytelling skills, with an ability to turn rigid engineering data into a compelling, episodic, or interactive narrative; You must be independently authorized to work in the U.S.; This role requires that you be based out of Verkada HQ in San Mateo, CA and on-site 5 days a week; Occasional travel to partner locations, regional offices, and industry events is expected

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans; Nationwide medical, vision and dental coverage; Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options; Expanded mental health support; Paid parental leave policy & fertility benefits; Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time; Professional development stipend; Wellness/fitness benefits; Healthy lunches provided daily; Commuter benefits