Insurance Certificate Operations Manager

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

Responsible for the quality and efficiency of a team of insurance certificate verification specialists; Conduct ongoing training for insurance verification specialists; Create and maintain training and user guide articles on processes and procedures; Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features; Translate insurance requirements into product offerings and recognize gaps; Be a driving force for product enhancements and efficiencies; Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires; Participate in various company initiatives and projects as requested; Build and maintain strong internal relationships with different departments within the company (we are a team!); Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

Requirements

2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must); Strong understanding on how to read and interpret Certificates of Insurance; Experience training and coaching a team of operational specialists to be the best and do their best; Experience working with customers to understand their needs or help address questions or issues; Enjoy working in a collaborative environment; Open to feedback; Comfortable conducting analysis and pulling together regular metrics; Have a can-do attitude even when you may not know the answer but you will figure it out; Multi-tasker extraordinaire; Open to change on a regular basis (every day is different!); Strong written and verbal communication skills; Not afraid to ask questions; Skilled at organizing and prioritizing tasks

Nice to have

International experience in commercial insurance; Product Management or Project Management experience; Experience in insurtech or procurement technology

Benefits

Competitive pay package, including base pay and stock options; Full medical, dental, vision benefits and 401K; Unlimited PTO; Paid parental leave; Home internet stipend, virtual events, & more