Intake Specialist

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Responsibilities

Welcome patients and caregivers, ensuring a positive and seamless admission process; Collect, verify, and input medical, insurance, and demographic information with accuracy; Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms); Register patients and manage documents using the Cerner system; Conduct safety checks and assist with belongings searches as needed; Manage patient interactions in crisis situations, maintaining a calm and welcoming environment; Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access; Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues; Ensure compliance with HIPAA, EMTALA, and other regulatory requirements; Explain insurance coverage to patients and handle related inquiries; Provide clear documentation and communicate cases requiring special attention; Participate in on-call, weekend, and holiday coverage as scheduled

Requirements

High school diploma or equivalent required; Computer skills required, including word processing; Professional demeanor and adherence to hospital policies; Knowledge of Joint Commission standards and willingness to participate in training; Commitment to the mission of Rogers Behavioral Health and patient care excellence

Nice to have

Bachelor’s degree; Mental health experience; Previous experience in insurance, billing

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)