Integration Engineer

As an Integration Engineer, you will be responsible for learning impact.com’s technology and assisting with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Client Success, and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices, and impact.com’s technology, with the goal of getting clients live with their implementations in a timely manner.

Responsibilities

Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends; Support the design and integration of technical solutions for new and existing clients; Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives; Contribute to the creation and maintenance of technical integration documentation; Partner closely with the Onboarding team to deliver a seamless, efficient, and high-quality onboarding experience for clients; Troubleshoot and resolve technical issues encountered during the client onboarding process.

Requirements

Self-starter with a focus on creating and/or refining operational processes; Excellent verbal & written communication in English; Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence. This style is calm, constructive, and solution-oriented—while showing patience, empathy, and professionalism when supporting stakeholders of varying technical expertise; A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles; Voracious learner who is willing to be out of their comfort zone; Natural curiosity leading to a deep understanding of the client’s challenges; Passion for solving customer issues in a fast paced environment; Phenomenal problem-solving & troubleshooting skills; Foundational knowledge and some practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs; Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms; Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline; Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity; 0-6+ years working in a tech-focused role at a digital marketing or technology focused company.

Nice to have

Familiarity of affiliate and/or digital marketing industry preferred

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Responsible PTO policy; Mental health and wellness benefit with up to 12 fully covered therapy/coaching sessions per year and additional dependent coverage; Monthly gym reimbursement; Restricted Stock Units (RSUs) with 3-year vesting schedule; Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks fully paid for secondary caregiver; Technology stipend and monthly internet allowance