Intern - Lab/TAC Network Engineer

The Lab Network Engineer Intern will learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches. The LNE will learn how to design, implement, and troubleshoot networks working in the Services Lab Operations team. The Lab Network Engineer will work in the Services Lab Operations team in Morrisville, North Carolina. They will interface directly with the lab manager on a regular basis to: Learn Extreme Networks products, routing & switching protocols, and lab operations; Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support; Partner with TSEs to help replicate customers' network issues (software, hardware, configuration); Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.); Prepare to become a Technical Support Engineer, Network Engineer, or a related position.

Responsibilities

Learn Extreme Networks products, routing & switching protocols, and lab operations; Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support; Partner with TSEs to help replicate customers' network issues (software, hardware, configuration); Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.); Prepare to become a Technical Support Engineer, Network Engineer, or a related position; Demonstrating technical aptitude, critical thinking, and communication skills to solve problems; Passing certifications & internal training on products & network protocols; Adhering to Service Level Agreements (SLAs) for lab setups and replications; Accurately documenting work activities in a clear and concise manner; Improving lab operations and processes on an ongoing basis; Training various lab users on systems and processes

Requirements

Passion and aptitude for learning technology and solving problems; Strong written and verbal communication skills; Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching; Experience in a service-oriented position; Ability to work independently with minimal guidance as well as collaboratively with other team members; Excellent organization and time management skills; Pursuing a Bachelor's degree in a computer or networking related field; Customer service experience, preferably in technical support; Setting up and managing home networks (wired and wireless); Pursuing industry standard certifications; Windows and Linux experience

Nice to have

Experience working with routers and switches in a lab environment or technical support position; Knowledge of servers and virtualization (VMware, Linux, Microsoft); Knowledge of scripting language(s)

Benefits

Medical, dental, and vision insurance; Flexible work schedules and work-from-home opportunities where role permits; Paid time off, including open time off in eligible markets and statutory leave in all markets; Paid holidays in accordance with local practice; Retirement savings programs, including 401(k) matching in the United States; Employee Stock Purchase Program, where eligible; Adoption assistance and fertility treatment support, where eligible; Flexible spending accounts, where eligible; Employee assistance program; Tuition reimbursement, where eligible; Life and disability insurance