Internal Manager in Training

Responsibilities

Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service; Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards; Maintain a professional and supportive image among subordinates and supervisor; Schedule employees within Company guidelines to maximize customer service and maintain site image; Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees; Develop positive and professional relationships with all suppliers; Promote excellent service and resolve customer complaints in a timely, professional manner; Promote and ensure a safe, positive public image within the neighboring community; Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback; Train all employees ensuring that customer service, site image and marketing execution meet Company standards; Train all employees on safety procedures and promote safety awareness; Develop ways and means to ensure that all employees receive proper communication in a timely manner; Establish periodic on-going communication meetings with all site employees and the Market Manager; Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives; Organize and maintain all site files and manuals; Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely; Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly; Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees; Analyze daily sales and expense information and take appropriate action to maximize sales and net profits; Budget and forecast P&L lines, as well as understand and manage merchandise margins; Safeguard and account for all money received and disbursed; Perform all other financial analysis necessary to maximize sales and net profits.

Requirements

Experience to perform the essential duties, responsibilities and working in the conditions described below; Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description; Ability to supervise and manage the functions listed in the CSR and ASM job description; Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.; A valid driver’s license and adequate transportation to/from bank and corporate management meetings; Ability to communicate (orally and in writing) in English; Perform other duties as assigned or delegated by his/her supervisor.

Nice to have

High School diploma or GED preferred; Experience in retail sales preferred.