Internal Sales / Storeperson

John R Turk, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries .

Responsibilities

This varied role will suit someone who enjoys working with customers, has an interest in sales, and is happy to support the day-to-day operations of a busy branch.; You will work closely with our customers and branch team to provide exceptional service, while also supporting our warehouse and delivery functions.; A typical day will involve:; Providing friendly and knowledgeable customer service to a wide range of electrical trades and commercial customers; Assisting customers in the showroom, over the phone and via email; Responding to customer enquiries, preparing quotes and processing sales orders; Building strong customer relationships and identifying opportunities to recommend suitable products and solutions; Supporting the sales team with product availability, pricing, order updates and follow-up; Processing and dispatching customer orders accurately and efficiently; Receiving, checking and booking in incoming stock and purchase orders; Picking and packing customer orders; Loading and unloading deliveries safely; Maintaining accurate inventory records and supporting stocktakes; Keeping the showroom, warehouse and surrounding areas clean, safe and well organised; Completing deliveries in a safe and courteous manner while complying with all road rules; Contributing to our strong safety culture and following all workplace health and safety procedures

Requirements

You may have previous experience in a customer service, internal sales, retail, trade counter, warehousing or storeperson role. Experience in electrical wholesale, hardware, building supplies or a related industry would be advantageous, but it is not essential.; Most importantly, you will be:; Enthusiastic, friendly and confident engaging with customers; Interested in developing your sales and product knowledge; Organised, reliable and able to manage competing priorities; A team player who is willing to support both the sales and warehouse functions; Customer-focused, with a strong commitment to providing exceptional service; Ambitious and motivated to learn and build a career with us; Physically capable of undertaking general warehouse duties; Safety-conscious and committed to following safe work practice You will also need:; A current driver’s licence and a clean driving record; A current forklift licence, or a willingness to obtain one — desirable