International Director of Member Services (Europe-Based)

The International Director of Member Services coordinates the work of an international team composed of 12 Delegation Directors, located throughout the world, some of whom are supported by coordinators, who assist members across the Association's 20 geographic delegations, help deploy services and programs initiated by Headquarters, and prepare and implement the local action plans decided within each delegation. Each Delegation Director works closely with the local delegate, a Relais & Châteaux member elected to bring together, engage and represent the members of the delegation. The Member Services team is now 26 pax. The International Director of Member Services also coordinates the work of the Employer Brand team, composed of 2 people. The role is responsible for planning and organizing all the Association's main member meetings throughout the year, including national or regional delegation meetings and business-specific meetings for chefs, sales teams and human resources teams, and is accountable for their proper execution. Work location: Europe.

Responsibilities

Coordinate the work of an international team of 12 Delegation Directors and coordinators supporting members across the Association's 20 geographic delegations; Help deploy services and programs initiated by Headquarters; Prepare and implement local action plans decided within each delegation; Work with local delegates to bring together, engage and represent delegation members; Coordinate the Employer Brand team of 2 people, including ensuring best use of HR tools (recruitment website and ATS) provided to members; Promote the network to relevant schools and institutions able to provide talent to members; Plan and organize the Association's main member meetings throughout the year, including national, regional and business-specific meetings for chefs, sales teams and human resources teams; Be accountable for the proper execution of these meetings

Requirements

Proven and solid managerial skills, including leading an international team and managing experienced and autonomous profiles; Strong interpersonal skills and ability to develop relationships with members across all countries; In-depth knowledge of the hospitality and restaurant industry, with a genuine interest in this sector; Understanding of the luxury sector of the industry; International profile, with experience in several countries valued; Bilingual in English and French; Strong desire to travel, approximately 50% of the year

Nice to have

One additional language, such as Spanish, German or Italian