International guest service host (cruise ship )

Assists all guests at the Guest Services Desk, but concentrates specifically on non-English

speaking groups and individual guests with their special needs and requirements in their

native languages so as to give them a full, first class cruise experience.

In order to consistently exceed guest expectations and provide the highest levels of product

and services. Reports to Guest Service Supervisor on a daily basis

such as German, Spanish, Russian, French or Italian is required.

• Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is

required.

• Must have at least one year management experience in Hotel and/or hospitality

establishments; or in Guest Service related positions on board ships.

EDUCATION

• Two-year Associates degree or equivalent in Public Relations and/or Hotel

management from a recognized hotel institution.

Requirements

Intermediate to Advanced verbal and written level of English is required.; Intermediate to Advanced verbal and written level in at least one other language; Able to work independently; Must be a quick and critical thinker, and a patient listener; Able to speak publicly to large groups if necessary; Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized; Proactive, Team Player, Problem Solver; Passionate about hospitality and customer service driven; Must have a professional appearance and good hygiene; Respect for all co-workers and guests; Pride in your work by creating positive energy, excitement and fun; Able to work 7 days a week; Demonstrate positive behaviors, smiling, being polite and courteous; Able to develop a camaraderie with team members; Ability to live in close quarters, share limited space with other cabin-mates