[Internship] Customer Service Intern

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.

Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.

Additional information is available online at: https://www.bosch.com.vn/ , https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam

Customer Support Operations

- Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
- Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
- Contribute to a professional, collaborative, and customer-centric team environment

Performance & Process Support

- Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
- Document recurring issues, process gaps, and customer pain points
- Support the implementation of corrective actions
- Provide reliable operational input for reporting, analysis, and continuous service improvement

Requirements

Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field; Mandatory language proficiency: English, Optional: Japanese; Basic knowledge of database concepts and SQL; Strong customer-centric mindset and commitment to delivering a high-quality service experience; Ability to manage customer requests professionally, accurately, and with empathy; Strong communication and collaboration skills with the ability to work effectively in cross-functional teams; Reliable, structured, and service-oriented working style with strong attention to detail; Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment; Must provide a letter of recommendation from your university; Availability to work 40 hours per week