Investigator, Asset Protection (Milford, CT)

Responsibilities

Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as implementation of shortage reduction programs in high shrink location(s); Provide in person and remote support to local store management to meet strategic asset protection objectives; Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service; Routine monthly travel to Focus Stores; Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers; Provide clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines and current crisis management protocols; Commit to the highest degree of professionalism, integrity, and customer service; Complete AP and Physical Security audits on a routine basis; Complete special projects as assigned by Regional Manager of Asset Protection; Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance; Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance; Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty; Conduct internal investigations for inventory, cash loss, and violations of policy; Prepare case reports covering investigation and case details; Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable; Serve as a liaison between store/APA investigations and certified market interviewers; Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts; Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies; Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations; Represent company in court proceedings related to investigations; Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners; Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols; Utilize analytics software to develop specific store loss prevention strategies; Participate in corporate operational test programs to gauge viability of program evolution; Provide relevant observational data to the Global Home Office to inform policy decisions; Responsible for ensuring accurate execution of Store Programs; Routinely provide relevant feedback to store leaders regarding operational efficiency; Effectively identify and implement solutions to eliminate store margin erosion; Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

Requirements

2 or more years of experience in Asset Protection; Strong communication and interpersonal skills; Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines; Ability to work nights, evenings and weekends appropriate to retail business needs; Must pass a comprehensive background investigation; Must have a reliable means of transportation

Nice to have

4-year degree; Multi-location experience

Benefits

Incentive bonus program; 401(K) savings plan with company match; Annual companywide review process; Flexible spending accounts; Medical, dental and vision insurance; Life and disability insurance; Associate assistance program; Paid parental and adoption leave; Access to fertility and adoption benefits through Carrot; Access to mental health and wellness app, Headspace; Paid Caregiver Leave; Mobile Stipend; Paid time off; Merchandise discount on all of our brands; Opportunities for career advancement, we believe in promoting from within; Access to multiple Associate Resource Groups; Global team of people who will celebrate you for being YOU!