Investment Operations Specialist

Investment Operations is where a member's money actually moves. Our team owns the full operational lifecycle of a member's investment accounts—from the moment an application is submitted, through funding and investing, into ongoing rebalancing, and across every dollar that moves in or out along the way.

Responsibilities

Run all four core functions—Trading, Transfers, Account Lifecycle, and Investment Experience—independently, and train at least one Associate on one of them; Own the trading process end to end, from suitability review through daily rebalancing checks, with approval authority within defined limits; Keep member funds moving accurately and on time, and independently resolve the transfer issues that would otherwise keep a member from being invested; Guide accounts from approved application to fully invested, clearing operational blockers with only occasional oversight; Serve as a licensed point of contact for members and a resource Associates escalate to; Own at least one shipped automation or process improvement, rather than only contributing to work led by others; Partner with CFPs and the broader investments team, with growing exposure to investment management and portfolio modeling

Requirements

4-6+ years of experience in investment operations, brokerage operations, or a comparable financial services role; Deep familiarity with custodial or clearing platforms and core brokerage workflows, including where those workflows tend to break; A track record of running operations functions without supervision, and explaining a process clearly enough that someone else could execute it; Sharp attention to detail and sound judgment on when to act within approval limits versus escalate; A bias toward shipping improvements, not just proposing them; Clear written and verbal communication, with the confidence to talk directly to members; Series 7, 63, or 65/66 required

Nice to have

FinTech, RIA, or broker-dealer experience

Benefits

100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage; 401(k) retirement savings program; Paid time off plus most federal holidays; Parental leave; Select meals covered throughout the week; Monthly movement stipend; Equity and career growth; Full access to cutting-edge AI tools; Annual compensation reviews; Boomerang program