Issue Testing Manager

This role will be responsible for oversight of the Operations issue test planning, timely completion of testing through leadership of aligned resources, execution of validation activities, and review of final test results. In addition to leading Operations issue testing daily activities, this individual will also be responsible for growing and maturing the program to drive consistency and excellence in our approach. Success in this role will require a keen attention to detail, effective collaboration with a wide range of stakeholders, refined communication skills, professional skepticism, and creative problem-solving abilities. This individual will assess the effectiveness of remediation activities and determine whether identified issues, root causes, and associated risks have been appropriately addressed. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Responsibilities

Oversight of the Operations issue test planning; Timely completion of testing through leadership of aligned resources; Execution of validation activities; Review of final test results; Leading Operations issue testing daily activities; Growing and maturing the program to drive consistency and excellence in the approach; Assessing the effectiveness of remediation activities; Determining whether identified issues, root causes, and associated risks have been appropriately addressed

Requirements

Bachelor's degree, or equivalent work experience; Typically more than eight years of applicable experience

Nice to have

Experience validating remediation activities associated with audit findings, regulatory matters, operational risk issues, or compliance concerns; Ability to develop and execute validation testing strategies and evaluate supporting evidence to reach well-supported conclusions; Experience assessing control design and operating effectiveness through risk-based testing methodologies; Understanding of issue management lifecycles, root cause analysis, corrective action plans, and sustainability requirements; Prior management/leadership experience; Experience preparing clear, concise, and audit-defensible testing documentation, validation reports, and executive summaries; Prior internal/external audit, consulting, or independent validation experience strongly preferred; Ability to effectively challenge stakeholders and influence outcomes while maintaining strong working relationships; Refined communication skills and ability to quickly distill complex detail into concise, actionable insights; Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls; Project management experience and ability to achieve deadlines in a dynamic environment; Experience working in large, matrixed organizations with multiple risk, audit, compliance, and business stakeholders; Initiative and ownership in process improvement and enhancement of deliverables; Drive, determination, and resolve to manage competing and evolving priorities; Banking, financial services, or other highly regulated industry experience; Experience leveraging artificial intelligence, generative AI, and advanced analytics to enhance issue validation, evidence review, testing efficiency, risk identification, and reporting processes while maintaining regulatory and audit defensibility; Professional certifications such as CIA, CISA, CRISC, CPA, CAMS, CRCM, or PMP; Familiarity with Archer or similar GRC systems

Benefits

Healthcare (medical, dental, vision); Basic term and optional term life insurance; Short-term and long-term disability; Pregnancy disability and parental leave; 401(k) and employer-funded retirement plan; Paid vacation (from two to five weeks depending on salary grade and tenure); Up to 11 paid holiday opportunities; Adoption assistance; Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law; Incentive and recognition programs; Equity stock purchase; Pension