IT Associate

Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office, conduct audits of conference room equipment and ordering and maintaining an inventory of IT assets. This position will require being in the office 5 days per week (with occasional travel to other office locations).

Responsibilities

Provide technical assistance to employees; fulfill requests at the service desk; provision/de-provision accounts and hardware; support macOS and iOS hardware and printer configuration/troubleshooting; support basic network connectivity at the office; conduct audits of conference room equipment; order and maintain inventory of IT assets; provide IT technical support to employees in-person and remotely; troubleshoot hardware and software issues, supporting Mac endpoint deployment; provide in-office AV support managing conference room equipment and supporting live events; support other remote offices in different time zones during standard work shift; support account provisioning and de-provisioning via Okta and Google Workspace; support new employee onboarding sessions; write knowledge base how-to articles to support and educate employees; manage deployed computers and mobile devices via Kandji and Google MDM; manage procurement of IT hardware and software; perform basic troubleshooting of wired and wireless networks

Requirements

3-5 years of providing technical support; A self-starter ability to multitask, prioritize issues based on severity and work independently; Maintains high attention to detail and follows a task to completion; Approach users' issues with empathy; Ability to communicate clearly with users directly via email, chat, and video conferencing; Demonstrate excellent writing skills; Ability to troubleshoot and administer Apple computers and mobile devices; Basic understanding of wired and wireless networks; Experience with Google Meet and Zoom device configuration and troubleshooting

Benefits

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services that include fertility benefits and equal paid parental leave; Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience, designed to foster community, team connections, and innovation; Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups that provide supportive communities within Braze; Collaborative, transparent, and fun culture recognized as a Great Place to Work®